Refund policy

Lawn & Pets — Return & Refund Policy

Effective June 2026

1 | Return Window

You may return eligible items within 30 calendar days of delivery.

2 | Eligibility Requirements

Returned items must be:

  1. New and unused

  2. In the original manufacturer packaging

  3. Contain all parts, manuals, accessories, and barcodes/UPCs

  4. Free from damage, modification, installation, assembly, fuel, fluids, contamination, or signs of use

3 | Items That Cannot Be Returned

The following products are final sale and are not eligible for return, exchange, refund, or store credit:

Category Examples Reason
Live or Temperature-Sensitive Goods Corals, aquatic plants, insects, feeder fish, frozen foods, refrigerated products, live foods Perishable / bio-security
Food, Consumables & Health Products Pet food, fish food, bird food, reptile food, small animal food, livestock feed, supplements, vitamins, medications, water conditioners, water treatments, consumables, products with broken factory seals, products with opened packaging Cannot be re-sold
Aquariums & Enclosures Aquariums/fish tanks, stands, canopies, furniture/cabinetry, tank-stand combos, sumps/refugiums, terrariums, vivariums, reptile enclosures, habitat enclosures, glass lids/tops/screen tops/replacement glass Fragile / oversize
Custom, Freight & Special-Order Products Custom-order items, special-order items, customer-modified products, freight-shipped products, pallet-shipped products, oversize/extra-handling items, products marked Final Sale or Clearance Built-to-order / freight
Outdoor Power Equipment & Hazardous Materials Generators, pressure washers, engines, gas-powered equipment, battery-powered outdoor power equipment, lithium battery products, hazardous-material products Federal haz-mat rules

Fluid-Use Restriction

Any product that has had fuel, gasoline, diesel, oil, lubricants, coolant, water, aquarium water, saltwater, chemicals, additives, treatments, fertilizers, pesticides, herbicides, cleaning solutions, or any other fluid added to, circulated through, stored in, connected to, or used with the product is non-returnable.

Due to carrier restrictions, hazardous-material regulations, contamination concerns, sanitation requirements, food-safety requirements, and shipping-safety regulations, products that have contained fluids cannot be returned once used.

4 | How to Start a Return

  1. Email info@lawnandpets.com with your order number, item SKU, and reason for return.

  2. We will reply with an RMA number and—if the item arrived damaged, defective, or incorrect—a pre-paid return label when applicable.

  3. Ship the item back within 14 days of RMA approval.

  4. Returns are inspected within 5 business days of arrival. Approved refunds are issued to the original payment method within 3–5 business days.

5 | Return Shipping Costs

  • Our Responsibility: We cover return shipping when an item arrives damaged, defective, or incorrect.

  • Customer Responsibility: For size, color, compatibility, ordering errors, or changed-mind returns, the customer pays return shipping. If we provide a pre-paid label, the label cost may be deducted from the refund.

6 | Items Damaged in Transit

Email clear photographs of the product, packaging, and shipping label within 48 hours of delivery.

For freight shipments, note any damage on the carrier’s delivery receipt before signing when possible.

We will arrange either:

  1. A replacement product, or

  2. A full refund (including any shipping charges paid).

7 | Questions?

We respond within one business day.

Lawn & Pets
1224 N US Hwy 377 Ste 303-257
Roanoke, TX 76262
(817) 271-1980 • info@lawnandpets.com

Please retain your tracking information and shipping receipt until your return or refund has been completed.