Refund policy
Lawn & Pets — Return & Refund Policy
Updated October 8, 2026
1 | Return Window
You may return eligible items within 30 calendar days of delivery.
2 | Eligibility Requirements
Returned items must be:
New and unused
In the original manufacturer packaging
Contain all parts, manuals, accessories, and barcodes/UPCs
Free from damage, modification, installation, assembly, fuel, fluids, contamination, or signs of use
3 | Items That Cannot Be Returned
The following products are final sale and are not eligible for changed-mind returns, exchanges, refunds, or store credit. These exclusions do not replace the damaged, defective, or incorrect-item support process described below:
| Category | Examples | Reason |
|---|---|---|
| Live or Temperature-Sensitive Goods | Corals, aquatic plants, insects, feeder fish, frozen foods, refrigerated products, live foods | Perishable / bio-security |
| Food, Consumables & Health Products | Pet food, fish food, bird food, reptile food, small animal food, livestock feed, supplements, vitamins, medications, water conditioners, water treatments, consumables, products with broken factory seals, products with opened packaging | Cannot be re-sold |
| Aquariums & Enclosures | Aquariums/fish tanks, stands, canopies, furniture/cabinetry, tank-stand combos, sumps/refugiums, terrariums, vivariums, reptile enclosures, habitat enclosures, glass lids/tops/screen tops/replacement glass | Fragile / oversize |
| Custom, Freight & Special-Order Products | Custom-order items, special-order items, customer-modified products, freight-shipped products, pallet-shipped products, oversize/extra-handling items, products marked Final Sale or Clearance | Built-to-order / freight |
| Outdoor Power Equipment & Hazardous Materials | Generators, pressure washers, engines, gas-powered equipment, battery-powered outdoor power equipment, lithium battery products, hazardous-material products | Store return exclusion; shipping restrictions may apply |
Fluid-Use Restriction
Any product that has had fuel, gasoline, diesel, oil, lubricants, coolant, water, aquarium water, saltwater, chemicals, additives, treatments, fertilizers, pesticides, herbicides, cleaning solutions, or any other fluid added to, circulated through, stored in, connected to, or used with the product is non-returnable.
For sanitation, contamination, and shipping-safety reasons, we do not accept returns of products that have contained fluids or been used. If your item arrived damaged, defective, or incorrect, contact us using the support process below before arranging any shipment.
4 | How to Start a Return
Email info@lawnandpets.com with your order number, item SKU, and reason for return.
We will reply with an RMA number and—if the item arrived damaged, defective, or incorrect—a pre-paid return label when applicable.
Ship the item back within 14 days of RMA approval.
Returns are inspected within 5 business days of arrival. Approved refunds are issued to the original payment method within 3–5 business days after approval, for a total processing period of up to 10 business days after we receive the returned item. Your payment provider may take additional time to post the refund.
Exchanges
For an exchange of an eligible new and unused item, email info@lawnandpets.com before returning it. The same 30-day window, eligibility requirements, final-sale exclusions, and return-shipping responsibilities apply. We will confirm the return instructions and replacement availability before you send the item.
5 | Return Shipping Costs
Our Responsibility: We cover return shipping when an item arrives damaged, defective, or incorrect.
Customer Responsibility: For size, color, compatibility, ordering errors, or changed-mind returns, the customer pays return shipping. If we provide a pre-paid label, the label cost may be deducted from the refund.
6 | Items Damaged in Transit
Email clear photographs of the product, packaging, and shipping label within 48 hours of delivery.
For freight shipments, note any damage on the carrier’s delivery receipt before signing when possible.
We will arrange either:
A replacement product, or
A full refund (including any shipping charges paid).
7 | Questions?
We respond within one business day.
Lawn & Pets
4501 Cirrus Lane
Roanoke, TX 76262
(817) 271-1980 • info@lawnandpets.com
Please retain your tracking information and shipping receipt until your return or refund has been completed.